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A confident, motivated and hard-working professional, with a wide range of development, support and administrative skills across a variety of positions.
Key Skills
First-class understanding of the use and potential of modern technology.
Comfortable working with internal and external clients at all levels.
Solid ability to use, install and maintain Windows operating systems, software and pc
hardware.
Excellent at coaching and building productive relationships with different types of people.
Creative approach to problem solving and a proven ability to find the best solution.
Career Summary
Nominet UK
Registrar of .uk Internet Domain Names
2004-Present Assistant Software Developer
2001-2004 Internal Support Technician
Prime Achievements Involved in the creation of a scanning system for Registrations, from purchase of equipment to installation and continued support. Designed many of the templates used to scan over 2.5 million documents. Wrote Access databases for Customer Support for the Terms & Conditions and LTD/PLC projects. Arranged liaison with Companies House to provide part of the data. Organised Board Room equipment, and wrote a manual for the use of all equipment
2000-2001 Senior Registration Administrator
Responsible for Computer Needs within Department
Prime Achievements Part of the team working on the client interface of the CEMS database
1999-2000 Registration Administrator
Prime Achievements Designed database for recording basic contact information in MS Access 97&2000, which allowed the production of over forty different mail-merge letters. Wrote and provided training courses on various aspects of computer use.
Powerhouse Retail Limited
Britain’s largest independent electrical retailer
1998-1999 Business to Business Co-ordinator
Prime Achievements Created structure for insurance product replacement service. Built and managed a team of three. Developed price structures, sale and backoffice systems and developed key client relationships. Turnover of
£500K at 33% margin in 6 months.
1997 Business to Business Finance Assistant
Prime Achievements Created Excel spreadsheet that utilised data extracted from an AS400-based JDA database system. Completed training course in AS400 query.
1996-1997 Helpdesk Operator
1995-1996 Stock Manager – Swindon Superstore
Shell UK Ltd
Forecourt stores
1994-1995 Sales Assistant at UK’s largest non-motorway forecourt
Qualifications
1994 BA Hons Humanities 2:2 English Literature (major), Theatre Studies and Design (minor)
1991 A Level English, Communication Studies
1988 GCSE English Literature, Computer Studies, Physics, Geography, Chemistry, French
1987 O Level English Language, Mathematics
Formal Business Skills
Trained in Professional Negotiation Skills (Leadership Development Limited)
Supervisors Course (Fred Pryor Training)
Advanced Excel user course (Hanborough Training)
BT Meridian Basic & Advanced Administration, and ACD Administration (BT)
Lotus Notes Administration & Client courses (Internal)
Lotus Domino 6 Applications: Foundation (Interquad)
Java for non-C Programmers (5 day course, QA-IQ)
Professional Certification Courses (5 day courses with Learning Tree International)
Hands-On Windows 2000
Implementing a Windows TCP/IP Infrastructure Hands-On
Microsoft Access: A Comprehensive Hands-On Introduction
Hands-On Windows 2000 Troubleshooting
Foundation Certificate in IT Service Management (British Computer Society)
Computer Knowledge
Supported Windows 2000 (professional & server) & XP. Microsoft Office, Visio &
Project. Lotus Notes (administration and client). Internal Nominet
programs. Hardware support and some basic repair/installation of
cards/memory etc. Outlook, Eudora, Internet Explorer, Netscape
Navigator, Opera. AS 400 mail. McAfee Anti-virus Software
Used Visual Basic 5. Flash, Photoshop 6, Dreamweaver.
FrontPage. AS400 query. Toad. Unix (varieties in use at Nominet, and
Knoppix, a Debian distro). Wise for Windows. Windows 3.0, 3.1, 95,98,NT
& MS DOS 3, 5, 6.22. Some Mac use (mainly Photoshop). Symantec
Act!2.
Development work using HTML, Velocity, JSP, Infoglue, XHTML, CSS, JavaScript, SQL, PL/SQL, Perl, PHP and basic Visual Basic. Old (80’s) variants of BASIC.
Interests
Blogging, cooking, writing, juggling diablo, console gaming.